Terms of sale

Draft Written by Claude as a starting point. Check it, fill in the gaps marked like this, and get advice if you're unsure. It isn't legal advice.

Who you're buying from

The shop is run by Rat Hole, a band from Southend-on-Sea. Seller: Max Crook, Victoria Avenue, Southend-on-Sea SS2 6NB. Email: orders@wearerathole.com.

Prices and payment

Prices are in pounds sterling (GBP). Postage is shown in the basket before you pay. You pay on SumUp's secure payment page by card, Apple Pay or Google Pay. Your order is confirmed when SumUp tells us the payment went through, and we email you a receipt.

Stock

We keep stock counts up to date, but we sell at gigs too, so very occasionally something sells out just as you buy it. If that happens, we'll email you and refund you in full.

Delivery

We post to the UK, Europe and the rest of the world. Postage depends on how heavy your order is and where it's going, and is shown in the basket before you pay. We aim to post within 5 working days. If you're outside the UK, your country may charge import tax or fees when your order arrives. Those are yours to pay.

Cancelling and faulty items

You can cancel your order within 14 days without giving a reason. The 14 days start the day after you receive your items. To cancel, email orders@wearerathole.com before the 14 days are up, with your name, order reference and the items you're cancelling. You can use the form below, but you don't have to.

Post the items back to the address above within 14 days of telling us. You pay the cost of sending them back. We'll refund you within 14 days of getting them back, or of you showing us proof of postage if that's sooner. The refund includes the standard postage you paid and goes back to the card you paid with. We can take off an amount if the items have been handled more than needed to check them, for example worn or washed.

Cancellation form: To Max Crook, Victoria Avenue, Southend-on-Sea SS2 6NB, orders@wearerathole.com. I cancel my order for the following items: [items], ordered on [date] / received on [date]. Name, address, signature (if sent on paper), date.

If something arrives faulty or wrong, email orders@wearerathole.com with a photo within 30 days and we'll replace it or refund you.

Problems

Email us first and we'll try to put it right. These terms are governed by the law of England and Wales.

Last updated: 22 October 2026